Holiday Apartments, studios and villas for rent in Dubai Hills - Apartments, studios and villas in Dubai Hills

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General conditions

Cookie policy

Privacy policy

Legal Notice

1. Security Deposit

A security deposit is required at the time of check-in.
The amount of the deposit varies depending on the length of stay and the type of unit booked.
The deposit must be paid in cash. All currencies are accepted; however, the refund will be made in the same currency provided.
The security deposit will be refunded in full upon check-out, after a satisfactory inspection of the unit.
Any damages, losses, or violations of the rental agreement will be deducted from the security deposit accordingly.

2. Check-In and Check-Out

Check-in time: Between 15:00 and 19:00.
Check-out time: By 11:00 AM.
Check-in or check-out outside of standard hours is subject to prior approval and will incur an additional charge.
Late check-outs may not be possible if there is a same-day arrival and may result in extra fees.

3. Cancellation Policy

If the guest chooses to cancel their reservation, the following conditions apply regarding the pre-payment:

More than 3 weeks before check-in:
75% of the pre-payment will be forfeited.
More than 2 weeks before check-in:
50% of the pre-payment will be forfeited.
More than 7 days before check-in:
25% of the pre-payment will be forfeited.
More than 6 days before check-in:
0% of the pre-payment will be forfeited (full refund of pre-payment).
More than 1 day before check-in:
0% of the rental amount will be forfeited (no charge on rental amount).

Note: Refunds, when applicable, will be processed within 7 business days.

4. Booking Confirmation

The guest must sign the booking confirmation to validate the reservation.
By signing the confirmation, the guest agrees to abide by all the terms and conditions outlined in this document and in the rental agreement.
Failure to comply with the signed terms may result in cancellation of the booking and/or deductions from the security deposit.

5. Other Conditions

The guest is responsible for maintaining the condition of the property during their stay.
Any violation of the house rules or rental agreement may result in deductions from the security deposit or additional charges.

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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To improve our website in order to better serve you.
      • To quickly process your transactions.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process reservations and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.

How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
At this time, we do not include or offer third party products or services on our website.

Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.

This Privacy Policy is effective as of 2015-01-20